Research report:
How Happeo drives Return on Investment

In November 2021 we surveyed over 235 Happeo customers, asking them how their platform has helped their company in a quantifiable way. We spotlighted three key ROI categories (knowledge sharing, cultural impact and internal communications) across this page, hoping that this research helps you understand how Happeo can create a significant impact on your organization.

Happeo Google Intranet User

Knowledge sharing and collaboration

What happens when everyone shares knowledge? Well, those information silos are broken down completely. And when there are no more information silos, and everyone understands the business and each other, you’ve set up the perfect environment to increase collaboration within your organization.

94%

Say Happeo has had a positive impact on the way knowledge is shared across an organization

84%

Say Happeo has helped improve collaboration

 

+65%

Increased ease of finding information

Happeo acts as a central source of truth for information, communication and knowledge. On top of being an easy-to-understand platform, its powerful Search makes it far easier to find the information your people need to do their block – in fact, 65% easier than before.

Increased collaboration-suite adoption

Whether you’re on Google Workspace or Microsoft 365, Happeo so seamlessly integrates with these suites that your adoption will go up by 47% on average after launching Happeo.

+47%

+38%

Increased employee productivity

When you remove all the hurdles people face to find the information they need to do their job, there’s a lot more time left for actual work. As such, Happeo customers have observed an average increase of 38% in employee productivity.

Reduction in Shadow IT incidents

We said Happeo acts as a single source of truth for information – but that doesn’t just span information from the platform. It also integrates your tools. Using your Launcher as a homebase, people will always know which applications are company-approved, leading to an average reduction of 34% in Shadow IT incidents.

+34%

Happeo Google Intranet User
“Teams can work and share knowledge on Happeo. They can talk about clients, projects and opportunities.”
Customer photo
Oxia Braud-Maillard

Communications Officer at Sqorus

Cultural impact

Happeo exists to make work a happier place. That’s why we’re incredible proud that the overwhelming majority of our customers say we have a positive impact on their culture, employee engagement and the company’s ability to create a scalable digital culture.

84%

Say Happeo has made it easier to scale culture with growth

83%

Say Happeo has helped replicate our culture digitally
 

+53%

Increased sense of connection

On average, Happeo has increased employees’ sense of connection by 53%. We blame Happeo’s social features for that :)

Increased employee engagement

Increasing employee engagement is never easy, yet our customers on average see a 50% increase after deploying Happeo. That’s what happens when you have a platform that helps you continue your employee engagement initiatives, even when everyone is in a remote or hybrid setting.

+50%

+43%

Increased employee happiness

Happeo’s vision has always been “to make work a happier place”. We’re extremely proud that our clients actually feel their employees are happier now that they have a place where they can connect, engage and be their whole selves – no matter where they are.

Increased employee retention

Well, this is a big one. On average, our customers say Happeo has increased their employee retention by 35%. Gallup already reported that investments in employee engagement have a strong effect on employee retention.

+35%

“Happeo has given our company a new tool to increase communications, collaboration and productivity. Our teams can communicate more visibly and easier across business units.”
Customer photo
Emily Stimler

Sr. Communications Coordinator at Rayonier

Happeo Google Intranet User

Alignment and Internal Comms

Getting the right information to the right people at the right time helps them increase their understanding of what the company is trying to achieve – which means everyone is working towards the same direction. Strategy, goals and news traditionally are top-down communications, but Happeo’s user-first design and support of various type of media and files means that content comes to life and stays memorable.

95%

Say Happeo has enriched employee’s internal-content experience

89%

Say Happeo makes it easy to target news to the right
people

+53%

Increase in Internal Communication speed

On average, our customers see a 53% increase in the speed at which they communicate internally. Since communication is vital to dealing with change, this could be an important driver of competitive advantage in markets that change quickly.

Increase in speed of ramping new hires

Centralizing all your information and knowledge in one place has a lot of benefits – key of which is a better onboarding experience. By giving your new hires equal access to information with Happeo, you can expect a 36% increase in ramp-time speed.

+36%

+30%

Faster decision making

Faster ramp speed, faster internal comms – and, to compliment that, a 30% increase in decision-making time. In short: Happeo makes your company communicate faster, which means your company moves faster.

“We're able to connect our head office to consultants working with clients more easily. This increases the speed of collaboration and knowledge transfer, accelerating our growth at a time where we're working more remotely than ever.”
Customer photo
Jamie Bell

Head of Communications and Business Support at Redvespa

Alignment and Internal Comms

Getting the right information to the right people at the right time helps them increase their understanding of what the company is trying to achieve – which means everyone is working towards the same direction. Strategy, goals and news traditionally are top-down communications, but Happeo’s user-first design and support of various type of media and files means that content comes to life and stays memorable.

92%

Say Happeo
is easy to set up

94%

Say Happeo’s Admin
is user friendly

84%

Say anyone
can use Happeo

2-3 months

39.3%

3-6 months

32.9%

Less than 1 months

15%

6+ months

12.9%

Fast time to launch

The average time it takes to launch any other intranet is 1.2 years.Thanks to its user-first design, the majority of Happeo’s customers (54%) launched within the first 3 months of purchase. Almost everyone (87%) launched before the 6-month mark.

Demographic

Distribution of seniority

Managers

47.5%

Non-managers

52.5%

Duration of Happeo usage

1-2 years

26.8%

Less than 1 year

53.2%

More than 2 years

20.0%

Responses by roles

HR

11.9%

Internal Comm.

18.3%

IT

32.3%

Other

13.6%

Sales

2.1%

Operations

11.5%

Marketing

10.2%

Methodology

In November 2021 we surveyed over 235 Happeo customers administrators to estimate what kind of impact the platform has created for them. In the survey we asked them 22 questions. First we looked at overall averages. Then we segmented returns based on our five core use cases:

  • Centralizing information and sharing knowledge
  • Improving Internal Communications
  • Connecting and engaging employees
  • Data-driven communications
  • Creating a digital workplace

 

Lastly, we identified the key areas where Happeo drives business impact (knowledge sharing, internal communications and cultural impact). Statistics that say “XY% say Happeo has…” are based on Yes/No answers. For example we asked: Do you agree with the following statement: Happeo has decreased the time it takes to ramp new hires? Statistics that say a “+XY% increase” are based on an estimate we asked the respondents to make. For example we asked: Please estimate the impact of Happeo in % for your department or company: Happeo has decreased the time it takes to ramp new hires by … Respondents could choose between six answers, with the first being 0%-10% and the last being 80%-100%. From this we took the weighted average.