We’re making Happeo more consistent by adding a Microsoft 365 login button to the login page

Note: this update won’t require action on your side. This blog post is made to help you communicate this change to your users if you believe this is necessary.

Over the past months, we’ve been working on creating a more consistent Happeo experience for all of our customers, no matter if they use Google Workspace or Microsoft 365 as their provisioning systems. In order to simplify the way Microsoft 365 and Azure AD users log in to Happeo and enhance their user experience, we're introducing a Microsoft login button on the login pages for both our mobile app and Happeo’s desktop version. This update is set to go live on January 23.

Read more below and see what this change might mean for you.

Desktop experience

If you use a custom domain:

If you access Happeo on your desktop through a URL that is not app.happeo.com, you have a custom domain. In this case, there will be no changes to your Happeo desktop experience. Users will continue to log in with the same button they did before and won’t see any new login buttons added.

If you don't use a custom domain:

If you use app.happeo.com to access Happeo on your desktop, it means you don’t have a custom domain. In this case, from January 23, your users will see two login buttons on their login page: Google and Microsoft. In the past, it was only the Google button.

Our recommendation for effectively communicating this change internally is to simply state that your users should continue to log in with Google login button, and ignore the Microsoft 365 login button.

Mobile app experience

If you use the main Happeo mobile app (downloaded directly from App Store or Google Play):

From January 23 on, your users will see two login buttons on the mobile login page: Google and Microsoft 365. In the past, it was only the Google button.

Our recommendation for effectively communicating this change internally is to simply state that your users should continue to log in with the Google login button, and ignore the Microsoft 365 login button.

If you use a custom mobile app:

There will be no changes to your mobile experience.

If you have any questions about this change, please feel free to reach out to your Customer Success Manager. We are always here to help.

FAQ

Q: What if a user has both Google and Microsoft accounts provisioned for Happeo?

• If a user has two different emails for their Google and Microsoft accounts, they should make sure to log in to Happeo with the button they've always used. If the user, for example, tries to log in with the Microsoft email through the Google login option, the login will fail, and the user will need to go back to the login screen and choose the right login option.
• If they have the same email for both Google and Microsoft accounts, the user can use either of the login buttons.

Q: What happens if a user who has only one account (either Google or Microsoft) accidentally clicks the wrong button and tries to log in?

• The login will fail. The user should go back to the login page, choose the correct login option, and try logging in there instead.
• In this case, it’s important not to try signing up to Happeo, as it may create a brand new environment for the user (if the user hasn't been provisioned to Happeo yet). Instead, they should make sure they are using the correct login option and the correct email address that is provisioned in Happeo.

The impact of this update on your desktop login experience depends entirely on whether your organisation accesses Happeo via a custom domain. If your users log in to the platform through a unique, branded web address that is different from the standard app.happeo.com URL, you have a custom domain in place. For these custom domain users, absolutely nothing will change on their desktop login screen, meaning they will continue to log in using the exact same button they have always used and will not see any new options.

Conversely, if your organisation does not use a custom domain and instead accesses the platform directly through app.happeo.com, the login screen will change from January 23. From this date onwards, users will be presented with two distinct login buttons on the desktop interface, which are the Google button and the newly added Microsoft 365 button. Previously, only the Google option was visible to these users, making this a notable visual change on the standard login page.

To ensure a smooth transition and avoid confusion among your staff, the recommended approach is to communicate this change internally beforehand. You should advise your users that they must continue utilising the Google login button just as they did previously, while entirely ignoring the new Microsoft 365 button. This straightforward communication strategy will help prevent users from accidentally selecting the wrong option and experiencing unnecessary login issues or failures when trying to access their daily workspace.

The login experience on mobile devices after the January 23 update will vary depending on which version of the mobile application your team uses. If your staff members access the platform using the main, standard mobile application downloaded directly from the official Apple App Store or the Google Play Store, they will notice a change. Starting from the update date, the mobile login page will display two options instead of one, presenting both a Google and a Microsoft 365 login button where previously only the Google button was available.

To manage this change effectively, it is highly recommended that you proactively communicate with your mobile app users. You should instruct them to continue using the Google button to log in and simply ignore the new Microsoft 365 login button altogether. This simple internal guidance will prevent confusion and help maintain a consistent and seamless login routine for your employees who rely on the standard mobile application to access their digital home while on the move.

On the other hand, if your organisation utilises a custom-branded mobile application rather than the standard app, your users will experience no changes. The login interface and process will remain exactly as they are today, with no new buttons or visual alterations introduced. Regardless of your setup, if you have any questions or require support regarding these mobile updates, you are encouraged to get in touch with your dedicated Customer Success Manager, who is always available to assist.

If a user has both Google and Microsoft accounts provisioned for Happeo, the correct action depends on their email configuration. When a user has two entirely different email addresses for their respective Google and Microsoft accounts, they must be careful to select the login button they have always historically used to access the system. Attempting to log in with a Microsoft email address while selecting the Google login option will result in a failed login attempt, requiring the user to return to the main screen to choose correctly.

However, if the user has the exact same email address assigned to both their Google and Microsoft accounts, they have more flexibility and can successfully use either of the login buttons. In cases where a user only has one account provisioned—whether that is Google or Microsoft—and they accidentally click the wrong button, the login attempt will automatically fail. Should this happen, the individual must navigate back to the initial login screen, select the appropriate option, and attempt the process again using their correct credentials.

During this recovery process, it is extremely important that users do not attempt to sign up for a new Happeo account. Accidentally trying to sign up instead of logging in can lead to the creation of a brand new, empty environment, especially if the user has not been properly provisioned yet. To avoid this, users should focus on verifying they are using the correct login option and the precise email address that was originally provisioned for them.