Happeo Unmuted Episode 7: Knowledge Management, Human Oversight, and the End of Hoarding Culture
Welcome to Happeo Unmuted, the podcast where we go beyond best practices to explore what really connects people at work. In this episode, Jesse Bourgeault-Trickey sits down with Taylor Paschal to explore the evolving world of knowledge management — from making KM accessible to balancing AI with human insights.
5 Key Takeaways from Happeo Unmuted with Taylor Paschal
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Knowledge management is more than a knowledge base.
Taylor emphasizes that valuable insights often live outside formal systems — in conversations, workflows, and other resources. KM leaders should act as guides who help employees become resourceful learners. -
ROI in knowledge management comes from connection and impact.
Beyond usage metrics, the true return lies in reducing duplicate work, improving quality assurance, and creating feedback loops between frontline teams and product or development functions. -
AI needs humans in the loop.
Taylor underscores the importance of human validation and coaching to ensure AI search results remain accurate, trustworthy, and aligned with organizational standards — especially in regulated industries. -
Accessibility is key to effective KM.
Knowledge management shouldn’t be reserved for large enterprises. Every organization — regardless of size or budget — can adopt scalable KM practices that make knowledge more accessible and actionable. -
KM and communications are stronger together.
Collaboration between KM and comms teams amplifies impact. Council-style groups or communities of practice can align goals, share governance, and ensure that knowledge supports broader business objectives.
