Welcome to Happeo Unmuted, the podcast where we go beyond best practices to explore what really connects people at work. In this episode, Jesse Bourgeault-Trickey sits down with Nekolina Lau to challenge how internal comms teams think about their role, and where they're spending their time.
Employees trust people, not logos or titles. Leaders have been outsourcing their voice for too long, and simply approving a drafted message isn't the same as communicating.
When nobody asks questions in a town hall or engagement is low, the instinct is to blame the channel. More often than not, it's a trust and psychological safety issue, and no new tool or feature will fix that.
Post views and likes don't tell you much. The metrics that matter are the ones tied to real business outcomes — changed behavior, training completion, tool adoption.
Transparency and honest communication are deposits. When a difficult decision or crisis hits, organizations that have built up that trust recover faster and with far less damage.
The goal should be setting up frameworks, templates, and guardrails that empower leaders and employees to communicate within appropriate lanes, freeing the comms team to focus on work that's actually strategic.
If you’re an internal comms, digital workplace, or knowledge management expert and have something to share, we’d love to hear from you! Get in touch.