How does Happeo Prioritise Product Development?

When you have a request how will it be prioritised?

How does Happeo define different requests that come from customers? Happeo defines all request into three main categories.

Categories

Improvement

An improvement is used when a current part of the product is working as designed but need to be improved to ensure it works in the way that an end user would expect or wants.

Feature Request

A feature request is used when completely new functionality is requested. This can be a completely new part of Happeo or just a single feature.

Bug

A bug is currently functionality that is not working as designed. This could range from some small user interface issue to an entire feature not working.

Prioritisation

After the specific request has been categorised the request will be prioritised.

Improvement and Feature Request

With improvements and feature requests we will prioritise based on the following:

  1. The number of customers that have requested the feature
  2. The effort and cost required to build
  3. How closely it aligns with Happeo's product strategy

We do our planning three months in advanced improvements and feature requests will take a minimum of three months to be prioritised.

Bug

With bugs we will always prioritise right away and endeavour to release a fix as soon as possible.

What do we need when reporting bugs or asking for new features

Improvement and Feature Request

  1. Problem: What is the problem? Explain the problem in as much detail as you can and how it effects your usage of Happeo.
  2. Possible Solutions: What are the possible solutions to this problem? How might it work/look?
  3. Use Case: What is the use case for this feature or improvement?
  4. Current Workaround: Describe how customers are currently achieving this if so what are they?

Bug

  1. Problem: What is the problem please explain in as much detail as possible?
  2. Repro steps: Explain the steps required to reproduce the issue.
  3. Severity: How severe is the bug? What is the impact to the your use of Happeo?
  4. Users affected: Is this effecting a single user or a specific group of users or all users?
  5. When did it first appear: What date did you first notice this issue?
  6. Is still happening: Is the issue still happening?
  7. Device / Environment & Context if known: What browser/version are you using? Are there any errors in the Browser Console? Is there any other context that we should know?

Why is it important to provide this information?

This information will help us prioritise and deal with feature requests and product bugs.