Managing Channel Notifications and Notification Rules

How to manage and change Channel Notifications

Channel notifications can be managed from within the Channel, User Settings or from the Notification centre. The easiest way to alter your channel notifications is by opening a Channel, navigating to 'My notification settings' in the right-hand panel and selecting the notification priority of your liking. 

High Priority

You will receive notifications about all activity in this channel.

Medium Priority

You will receive notifications about new posts, mentions and comments on posts you’ve participated in. Channel owners and editors will also receive notifications about administrative activity, such as someone asking to join the channel.

Please note that posts you've participated in includes posts you have created or subscribed to and posts with your comments and reactions. 

Low Priority

You will receive notifications about posts you’ve participated in and when another user mentions you. Channel owners and editors will also receive notifications about administrative activity, such as someone asking to join the channel.

Muted

You will not receive notifications from the Channel and Channel posts will also be removed from My Stream.

 

Managing notifications from Channel settings

Managing notifications from a Channel's settings will allow you to manage the notification settings for that specific Channel. To manage all Notifications you will need to access your Channel notifications in User Settings under your avatar or through the Notifications centre.

 

Managing notifications from User Settings

From your User Settings you are able to not only update your Channel notification settings but also choose your general notification settings.

Screenshot 2020-11-18 at 14.16.20

Desktop notifications

This will enable or disable desktop notifications when you are @ mentioned or a new channel is shared with you.

You can find more information regarding this here.

Email notifications

This will enable or disable email notifications from Happeo. This feature is on by default but can be turned off at any time. If you are receiving too many email notifications, please make sure to check your  Channel notification settings to make sure they are correct.

Daily Digest

This will enable or disable a daily email containing all updates from the day based on your Channel notification settings.

Notifications from user settings

 

Managing notifications from Notification settings

Accessing Notifications from the Notifications settings will take you to the Notifications tab under User Settings.

Notifications

Managing notifications from Admin panel

As an admin, you can force a Channel's notifications to high which will change the notifications settings for all the members of that particular Channel. 

To accomplish this, you can navigate to the Admin settings > Channels > click on the three dots next to the Channel you would like to set the notification settings to high > click on "Force notifications to HIGH". 

Notification rules

Below you will find how notifications work depending on the settings that have been applied.

Desktop notifications

Need to be enabled by each user using the toggle in User settings > Notification settings. A user will only receive desktop notifications if they have Happeo open in a tab within their browser window.

App notifications

Are sent when the notification settings of the Channel for the current user are medium or high.

Emails notifications

When on low settings, users will receive in-app and email notifications about posts they’ve participated in and when another user mentions them. Channel owners and editors will also receive in-app and email notifications about administrative activity, such as someone asking to join the channel. 

When on medium settings, mentioning, channel-invitation and post on behalf are sent in-app but also as an email. New post, new comment and the rest are just sent-in-app. 

When on high, the user receives emails also for new posts, comments etc.

Each of the settings needs to be selected by the user, so User A with medium notification settings and no Desktop notifications activated will receive different types of notifications in different ways/Channels than User B who has all or different settings activated.

Note that notifications might encounter some delay. In-app it is the save to DB detail which is not very long and emails can have around 5 minutes of delay caused by the delay set by us + cloud task workload and other parameters.

Daily digest emails

Will only be sent if the user has toggled it on in the User settings > Notification settings

Page and Channel staleness

Owners and editors will also receive in-app and email notifications about these.

Ghostwriting

Even if a user has multiple ghostwriters, only users that are part of a Channel can be ghostwritten in that particular Channel and that is why the list under post author does not contain all the people who have been added as a ghostwriter (in general and not in the specific Channel).