G-Suite user Sync Issues

What to do if the G Suite user sync stops working

The issue with G Suite user sync is almost always related to synchronisation admin to loosing permissions in G Suite. To find out what is causing the issue, we recommend using the G Suite Admin Audit panel to check what was changed with you sync admin permissions and revert the changes.

To access the G Suite Admin Audit, you need to have G Suite admin permissions and go to this page: https://admin.google.com/AdminHome?pli=1&fral=1#Reports:subtab=admin-audit

In there you can filter the changes with the sync admin email address and then revert the changes from the G Suite admin panel.

Screen Shot 2018-10-05 at 13.15.48

After the sync has been restored, please contact our support and lets work together if you need to modify your sync admin or change the sync admin permissions in G Suite.

You can find more about the recommended permissions in our article about Installing Happeo.