Providing our Support team with a screenshot of the Console section of developer tool will help us more quickly identify and solve any potential issues.
If the developer tools are already open, click or press the Console tab. Otherwise you can use the following shortcuts
PC:Ctrl + Shift + J
Mac: Cmd + Opt + J
PC:Ctrl + Shift + Q
Mac: Cmd + Opt + Q
Cmd + Opt + I
This will give you a window like the following:
If the Console contains no information you can always refresh the page and the Console will reload with the most recent information.
When taking the screenshot try to find the errors in the Console log they will look like the below image.