What do the different analytics points mean and how are they calculated
This article explains how the different analytics data points are calculated and how you should interpret them.
All data is calculated nightly, this means that you will be able to see yesterday's data today. In other words, you can see today's data tomorrow.
An active user refers to a unique user that has started a new session in the selected interval. There is one important concept here, session. So lets define that:
- Session: A new session occurs when a user opens the mobile app or refreshes the web app. Let's think of this from the perspective of a case: A user logs into Happeo on Monday, keeps reading it until Thursday without refreshing, and then refreshes the browser again on Thursday. In this case the user is counted as a unique user on Monday and on Thursday, but is not calculated as a unique user on Tuesday and Wednesday.
Active mobile app users
Active mobile app users are calculated exactly the same way as active users. IMPORTANT: This data is gathered from the mobile app version 1.66 and onwards. This mobile app version was published on 3rd of February 2020.
This is quite self explanatory, however there is one thing that you should take into account before contacting us about a security issue. In this list we display the users who have made actions in the selected date range.
This may include external users (who have been invited by your users to a page or a channel) who have made actions in your pages or in your channels. You cannot see the actions these users have made outside of your Happeo.
You may see that there are external users in your User statistics, don't worry, these are here for a reason. There are a couple of things you need to remember with these kinds of users:
- A user that is not in your organisation (or trusted organisation) has a recorded action in a Channel or a Page that is located in your organisation (or trusted organisation).
- Not all data points are available yet, notably, you may only see post and comment likes. We are working on bringing all the data points here.
- When you search the user statistics, you will not see results with these users.
The Channel view is counted when a user opens a Channel and when they navigate to a different section. This means that if a user opens a Channel, goes to Channel Folder and then to Channel Calendar, this is counted as 3 views.
This is also quite simple, however you may see "Unpublished" -tag with a ? besides it. So better to explain that as well. A page is marked as "Unpublished" if the primary language of that page is unpublished. Same for Page Groups: if all pages under the page group have their primary language unpublished, the page group will be marked as "Unpublished". This means that if you have a page that has the primary language unpublished but a secondary language published, it will be still marked as "Unpublished" in this list.