Comment Threading

In this article, you will learn how comment threading works within your Happeo intranet

This feature belongs to All Packages.

What is comment threading and how does it work?

What is it?

The term “comment threading” refers to grouping all responses to a specific comment together underneath it - this creates a separate conversation view which is also known as a “thread”. 

Comment threading is a feature found in the comments of Channel posts and articles. This feature can also be found in Page widgets related to Channels such as Single posts and Comments.

Below, you can find examples of how a threaded comment looks like. 

For the first example, this is how comment threading looks like when viewing a post or an article that already has threaded comments. You can click on the “1 reply”, for example, to view the threaded comment. Of course, the “1” will be different in your Happeo environment depending on how many comments have been threaded. 

For the second example, this is how a threaded comment looks like when you expand on the replies as noted in the previous example. Here, the threaded comment is indented below the comment that is being threaded. Comment threading will also look like this if you are the first to create a comment thread. 

By refreshing your window, the comment thread will look like the first example.

How it works

Comments can only be threaded by one layer - or in other words, will only be indented once. Please find the example below:

  1. User A: Creates a post and publishes it on a Channel
  2. User B: Comments on User A’s post
  3. User C: Comments on User B’s comment
  4. User D: Can also comment on User A’s post, User B’s comment and User C’s comment, however, User D’s comment will not be threaded further (by another layer), as seen in the image below
    1. This means that if User D responds to User C’s comment, the threading will be at the same layer as User C’s comment instead of a new layer

Please note that by clicking on “Reply” under a user’s comment, the text box will automatically fill in the user’s @mention. You can, however, remove it and still be able to thread the comment. By removing the @mention, all users who have participated in the comments of the post will receive a notification.

How to thread a comment

To thread a comment, simply click on “Reply” under an existing comment. 

Users can react to threaded comments just like they would with normal comments and they will receive the same notifications as normal comments would.

Comment Threading 1

Notifications

The notifications that you receive when users thread your comments are the same as normal commenting notifications. For the examples below, assume that you are User B from the previous example:

  • If User C threads your comment using your @mention = You will receive a notification stating that a user has mentioned you in a comment
  • If User C threads your comment without using your @mention = You will receive a notification stating that a user has also commented on the post (instead of the user mentioning you)
  • If User D threads User C's comment using their @mention = You will not receive a notification 
  • If User D threads User C's comment without using their @mention = You will receive a notification stating that a user has also commented on the post
  • In general: You will only receive notifications of comments if they do not @mention a user. These comments can either be normal comments or threaded comments
    • On a post, if the only action a user has done is threading a comment, they will still receive notifications about new comments (that don't @mention users)

If you do not want to receive notifications from posts and articles that you have commented on, you can click on:

  1. The three dots next to the post or article 
  2. Click on "Hide notifications from discussion"