In this article, you will learn what end-user feedback is and its importance to Happeo
The best feedback often comes from the end-users. That's why we are eager to listen to what you have to say!
By allowing us to ask for feedback, we may present you with surveys periodically and ask for feedback on different features as a means to improve Happeo.
An example of end-user feedback is the Net Promoter Score -survey, or NPS for short.
How does it work?
As mentioned above, we may show you an NPS survey on a periodic basis.
When included in the survey group, you will see a popup at the bottom of your screen asking for your feedback.
The survey is short and consists of two questions. The first is a rating from 0 to 10 and the second is an open-ended feedback question.
Is this optional?
Yes, within the Admin panel > General > Terms of service, you, a platform admin, will be able to turn off end-user feedback. This will mean that the environment's end-users will not be surveyed.
By doing this, you will reduce the direct product feedback that we receive from your users. We will also not be able to share user feedback to help you improve your environment.